FAQ

Unfortunately, The pooch company only offer replacements/returns if the product has defects.

Please ensure you use our size guide to avoid ordering the wrong size.

The Pooch Company are not responsible if your order has been sent to an incorrect address that you have provided.

If you have not received your order within 10 working days of placing your order then please contact us with your reference number.

We ship to most European countries -

Germany

France

Belgium

Greece

Italy

Netherlands

We are not responsible for any customs charges.

We are not responsible for any stolen or missing packages. Please contact Royal Mail for any delivery problems.